CLAUZZET.LUX

TERMS & CONDITIONS

1. Acceptance of Terms

Welcome to CLAUZZET.LUX ("we", "us", "our"). By accessing, browsing or using our website and placing an order through our site, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions, together with our Privacy Policy.

These terms apply to all visitors, customers and users of the website. If you do not agree with any part of these terms, please do not use our website or services.

We reserve the right to update, modify or replace any part of these terms at any time by posting the revised version on our website. It is your responsibility to review this page periodically for changes. Any revisions shall apply only to orders placed after the revision date. Orders confirmed prior to the revision shall be governed by the version of Terms in effect at the time of purchase. Your continued use of the website after changes are posted constitutes acceptance of the revised terms for future transactions.

2. Use of Website

You agree to use our website only for lawful purposes. You are prohibited from:

• Using the site to violate any applicable laws, regulations or third-party intellectual property rights
• Uploading or transmitting viruses, malware or any harmful code that may damage the website or its users
• Collecting or tracking personal information of other users without consent
• Spamming, phishing, scraping, crawling or interfering with the security features of the website
• Submitting false or misleading information
• Harassing, defaming, discriminating against or otherwise harming any other user or third party

We reserve the right to refuse service, terminate access or cancel orders for any user violating these rules, at our sole discretion.

3. Products & Authenticity

3.1 Nature of Products

All items listed on CLAUZZET.LUX are genuine pre-owned luxury goods, unless explicitly stated otherwise. Each item is unique and only one piece is available. By making a purchase through our store, you extend the lifecycle of luxury pieces and support a more sustainable future for the fashion industry.

3.2 Authenticity Guarantee

All items come with our full authenticity guarantee. Every item undergoes a professional multi-step authentication process before listing. We guarantee the authenticity of all products sold on our site.

3.3 Brand Disclaimer

We are not affiliated with the brands we sell. CLAUZZET.LUX is not an authorized retailer, affiliate, agent or partner of any of the brands featured on our website. All trademarks, brand names, logos and product names are used solely for the purpose of identifying and describing the genuine pre-owned goods.

3.4 Product Presentation

We take great care to represent every item accurately and transparently. Every listing features detailed photography and thorough condition information to give you a clear, complete view of each piece prior to purchase. We recommend reviewing all product details and imagery carefully before placing your order.

Colours and finishes may appear slightly different depending on your monitor display settings. Condition assessments are based on our professional expertise and industry standards. Please note that perceptions of wear and condition can vary between individuals. If you have questions, require additional details, or would like clarification about an item before purchasing, please contact our team via email.

3.5 Condition Grading

• Never worn, with tag: Pristine condition with the original tag attached and no defects or alterations.
• Never worn: Pristine condition with no defects or alterations.
• Very good condition: Lightly used but very well maintained with no holes, pilling, or discoloration.
• Good condition: Used but well maintained and may have slight material wear or small tears.

4. Orders & Pricing

4.1 Order Confirmation & Processing

A confirmation email will be sent shortly after checkout. Orders are processed within 24–48 business hours upon your confirmation.

4.2 Order Acceptance

We reserve the right to refuse or cancel any order at our sole discretion, for reasons including but not limited to:

• Item unavailability or prior sale
• Pricing or description errors
• Suspected fraudulent activity or reseller behaviour
• Failure to provide required verification information

If we cancel your order, we will notify you via the email provided and issue a full refund. We may limit quantities purchased per person, per household or per order.

4.3 Pricing

All prices are subject to change without notice. Prices displayed at the time of checkout are final for your order. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price.

4.4 Order Information

You agree to provide accurate, current and complete information for your order, including billing, shipping and contact details. It is your responsibility to update your information to ensure successful delivery and communication.

5. Shipping, Customs & Duties

5.1 Delivery Time

Transit time for all parcels is up to 5 business days from dispatch.

5.2 Signature & Delivery Address

A signature is required for all deliveries to ensure secure delivery. Please double-check your full shipping address — including apartment or unit numbers — before completing your purchase.

Address errors that result in undeliverable or returned parcels will incur additional reshipment fees, payable by the customer. If your parcel is marked as delivered but you have not received it, please contact the shipping carrier directly to lodge an investigation. Our team can provide supporting shipment documentation upon request.

5.3 Customs, Import Duties & Compliance

For international orders: It is the buyer's sole responsibility to comply with all applicable import laws, regulations and restrictions of the destination country.

All customs administrative actions, including but not limited to inspection, detention, assessment of duties and taxes, seizure, confiscation, destruction of goods or return of shipment, imposed by the customs authority of the receiving country shall be at the sole risk and responsibility of the buyer. Under no circumstances shall CLAUZZET.LUX be held liable for any such actions, losses, costs or consequences arising from customs clearance procedures.

In the event that goods are seized, confiscated or destroyed by customs authorities, the sale remains final and no refund, return or cancellation of payment will be issued.

5.4 Risk Transfer

Risk of loss, damage or theft of the goods passes to you upon delivery to the shipping address provided. We are not liable for delivery delays caused by events outside our reasonable control (e.g. customs clearance, weather disruptions, carrier delays).

6. Return & Refund Policy

All sales at clauzzet.lux are final. We do not accept returns, exchanges or refunds for any purchases placed through our store.

Given the unique nature of our merchandise, this policy supports our commitment to upholding the integrity and quality of every piece we offer. We take great care to represent every item accurately and transparently, with detailed photography and thorough condition information provided for every listing.

Condition assessments are based on our professional expertise. Please note that perceptions of wear and condition can vary between individuals. If you have questions, require additional details, or would like clarification about an item before purchasing, please contact our team via email. We are happy to provide further information to help you make an informed decision.

By completing a purchase on clauzzet.lux, you acknowledge and agree to our sales terms and store policies. We sincerely appreciate your understanding, as this policy allows us to deliver a consistent, high-quality experience for all our customers.

Nothing in this policy shall affect your statutory rights under the laws of the Hong Kong Special Administrative Region.

7. Payment & Security

All payment transactions are processed through secure, encrypted payment gateways. Credit card information is always encrypted during transfer over networks. We do not store your full payment details on our servers.

8. Third-Party Links & Tools

Our website may contain links to third-party websites, tools or services that are not owned or controlled by CLAUZZET.LUX. We are not responsible for the content, accuracy, privacy practices or terms of any third-party sites. Your use of any third-party services is entirely at your own risk.

We may provide access to third-party tools on an "as is" and "as available" basis, without any warranties or endorsements. We shall have no liability whatsoever arising from your use of optional third-party tools.

9. Limitation of Liability

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

To the fullest extent permitted by law:

• CLAUZZET.LUX shall not be liable for any indirect, incidental, special or consequential damages, including loss of profit, business interruption or data loss, arising from your use of our website or products.
• Our total aggregate liability for any claim arising from your order or use of our services shall not exceed the total amount paid for the relevant order.
• We do not warrant that our website will be uninterrupted, error-free or free from harmful components.

10. General Provisions

• Entire Agreement: These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our services, and supersede all prior or contemporaneous agreements, whether oral or written.
• Waiver: The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

11. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("HKSAR").

Any dispute, controversy or claim arising out of or in connection with these Terms & Conditions, or the breach, termination or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of the HKSAR.

12. Contact Information

We're here to help with any questions about our items, orders, or authentication. We typically respond to all inquiries within 1-2 business days (Mon-Fri). For order-related questions, please include your order number in your message so we can assist you faster.

Email: info@clauzzetlux.com

Instagram: https://www.instagram.com/clauzzet.lux/